Jul 01 2025

The Art of the First Impression: Anne-Gaelle François, Crafting Comfort at Profilage Océan Indien

At Profilage Océan Indien, we're not just about crafting high-quality metal sheets, roofing accessories, and innovative solutions like smoke and air ventilators. We believe in crafting comfort for your home, and that commitment begins with the very first interaction. Today, we're excited to introduce you to Anne Gaelle François, our dedicated Receptionist, whose commitment ensures every visitor and caller experiences the true spirit of Profilage.

 

For the past year, Anne Gaelle has been the warm and welcoming ambassador of our brand. Her role is dynamic and multifaceted, far beyond just answering calls. Her routine is never truly fixed, but of course some daily tasks remain constant – filing, checking and redirecting mail. What makes each day unique is meeting different parties – clients or partners – each with their own needs and personalities.

 

What makes Anne Gaelle exceptional is her ability to navigate the diverse human elements of her role. She's the first point of contact, often the initial face of our company. This can sometimes present unique challenges, as she humorously points out. 'Sometimes clients or partners might come in feeling a bit stressed or overwhelmed,' she shares, 'but once they're connected with the appropriate person, that often dissipates. I've come to understand that these initial feelings are part of their journey to finding a solution, and my calm approach helps facilitate that.'  Her calm demeanor and understanding are crucial in maintaining our reputation for excellent client experience, from the moment they seek our premium tôle products.

 

Since joining Profilage Océan Indien, Anne Gaelle, fresh from school, has embraced a steep learning curve. She highlights becoming "a good listener" as a key skill she's developed. This isn't just about hearing words; it's about understanding needs and directing inquiries efficiently, ensuring our clients receive the precise information and support they require. Her journey of learning about herself in the process is a testament to the growth opportunities we value in our team.

 

When asked what she enjoys most about her interactions, Anne Gaelle's face lights up. "Meeting different people, seeing different faces," she says. It's a genuine connection that extends beyond our office walls, with clients remembering her and exchanging greetings even outside of work. This personal touch is a hallmark of the Profilage experience.

 

A Word of Empowerment: Anne Gaelle's Advice


As an employee portrait focusing on growth and empowerment, we asked Anne Gaelle for her advice to other women embarking on their careers:

"Sometimes it takes a little rain to see the colors of your strength. Don’t give up." 

This powerful message resonates deeply with our commitment to fostering strong, resilient individuals within our team.

Anne Gaelle deeply understands the strategic importance of her role. "Indeed, the receptionist has an important role," she asserts. "I’m the frontliner, and I must possess knowledge, and be aware of the ongoing situation at POI so I can effectively respond to clients and partners. Minor details can be provided to clients to reduce waiting times and ensure a seamless experience for our clients." Her proactive approach significantly contributes to the seamless flow of information, directly impacting customer satisfaction. 

 

From Front Desk to Funny Bone: See Anne Gaelle in Action!

Speaking of seamless experiences, you might have caught Anne Gaelle showcasing her lighter side! She starred as the "new recruit" in our hilarious TikTok video about "training the new recruit." It’s a relatable and fun glimpse into the early days of learning the ropes.

 

For a good laugh and to see Anne Gaelle's humorous take on training, click here:

 https://vm.tiktok.com/ZMSHdpP9v/

At Profilage Océan Indien, we pride ourselves on delivering high-quality products and an equally high-quality human experience. Anne Gaelle is a shining example of this commitment.

 
Discover our range of products, including high-quality tôle for roofing and fences, and experience the Profilage difference.

Contact us for more information!